IMPORTANT NOTICE: AMONG OTHER ACTIVITIES, CLARIVIA LLC'S SERVICES (OPERATING AS VURET) ENABLE COORDINATION AND COMMUNICATION WITH A HEALTH CARE PROVIDER FOR THE ASSESSMENT AND TREATMENT OF TOENAIL FUNGUS AND ERECTILE DYSFUNCTION. IT DOES NOT REPLACE YOUR RELATIONSHIP WITH ANY PHYSICIAN OR SPECIALIST. THESE SERVICES MIGHT NOT BE APPROPRIATE FOR ALL MEDICAL CONDITIONS OR CONCERNS. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY. DO NOT ACCESS THE SERVICES FOR EMERGENCY CARE.
THIS AGREEMENT CONTAINS PROVISIONS THAT LIMIT OUR LIABILITY TO YOU AND REQUIRE YOU TO RESOLVE ANY DISPUTE WITH US THROUGH FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, AND NOT BY A LAWSUIT OR RESORT TO COURT PROCESS. THIS MEANS THAT (I) YOU ARE GIVING UP, AND YOU WAIVE, THE RIGHT TO HAVE ANY SUCH DISPUTE DECIDED IN A COURT OF LAW BEFORE A JURY OR A JUDGE (EXCEPT AS SET FORTH EXPRESSLY IN SECTION 16), AND (II) THAT YOU ARE GIVING UP, AND YOU WAIVE, THE ABILITY TO PURSUE ANY SUCH DISPUTE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. PLEASE SEE SECTIONS 6, 9, 10 AND 16 FOR MORE INFORMATION.
Clarivia LLC, operating as Vuret (collectively, "Clarivia," "Vuret," "we", "us", or "our") own and operate the websites located at www.getclarivia.com and www.getvuret.com (collectively, the "Website"). We refer to the Website, and other services provided by Clarivia as the "Services." In these Terms of Use, the terms "you" and "yours" refer to the person using the Services.
These terms and conditions of use ("Terms of Use") describe your rights and responsibilities with regard to the Services. Your access to and use of the Services is subject to these Terms of Use, our Privacy Policy, as well as all applicable laws and regulations. In using certain parts of the Services, you may be presented with additional or supplementary terms regarding the use of those specific Services, and you agree to review and be bound by such additional terms.
PLEASE READ THESE TERMS OF USE CAREFULLY BECAUSE THEY SET FORTH THE IMPORTANT TERMS YOU WILL NEED TO KNOW ABOUT THE SERVICES. YOU UNDERSTAND THAT BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY AND COMPLY WITH THESE TERMS OF USE. IF YOU DO NOT OR CANNOT AGREE WITH ANY PART OF THESE TERMS OF USE, YOU MAY NOT USE THE SERVICES. THE TERMS OF USE ARE SUBJECT TO CHANGE AS PROVIDED HEREIN.
The Services include information, interactive features and tools, and services, including, without limitation, such as:
The Services are available for individuals who are 18 years of age or older and are located in the United States. The Services are not available in all states or U.S. territories. To access and use the Services, you must be a resident of a U.S. state where we currently operate. Please contact us if you need to confirm availability in your area.
While we may provide general medical and health information through the Services, such information is provided for informational purposes only. In no way is any of the content on this Website a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition and before starting any new treatment.
Certain Services available through Clarivia may involve interaction or consultation with a licensed health care provider, which may include physicians, nurse practitioners, or physician assistants (collectively, "Health Care Providers"). This interaction may occur by means of synchronous real-time communication (such as live video or phone consultation) or asynchronous communication (such as an online health questionnaire or messaging through our platform). These types of interactions are often referred to as "telehealth" services.
Clarivia does not provide medical or health care services directly. Clarivia does not employ Health Care Providers or direct or supervise their medical judgment. Health Care Providers who provide services through the Services are either independent contractors or employees of professional medical entities that are independent of Clarivia. These Health Care Providers exercise their own medical judgment and professional discretion. The decision to initiate treatment, prescribe medication, or provide medical advice rests solely with the Health Care Provider.
Your use of the Services does not create a doctor-patient relationship between you and Clarivia. Any doctor-patient relationship you may have is only with the individual Health Care Provider(s) who treat you, and it is the Health Care Provider, and not Clarivia, who is primarily responsible for your medical care and treatment decisions.
If a Health Care Provider prescribes medication for you, Clarivia may coordinate fulfillment of such prescriptions with third-party pharmacies licensed to dispense prescription medication. Clarivia does not operate a pharmacy, and the decision whether to fill your prescription is made solely by the independent pharmacies. You agree that these third-party pharmacies are solely responsible for ensuring that the medication you receive complies with all applicable laws and that the medication is safe, appropriate, and suitable for use.
Telehealth has limitations that differ from in-person visits. The assessment made by a Health Care Provider through a Telehealth Consultation cannot be as complete as an assessment made during an in-person visit. The Health Care Provider may not be able to diagnose your condition or may require you to come in for an in-person visit. The provider's assessment is limited by the information you provide, and it is crucial that you provide complete and accurate information.
Certain medical emergencies, acute conditions, or complex situations are not appropriate for telehealth services, and you may be referred to an in-person provider, urgent care center, or emergency room if necessary. Health Care Providers engaged through the Services typically do not have access to your full medical records unless you provide them directly. You are encouraged to share relevant medical records with any provider you engage through the Services. In the event of serious or concerning symptoms, always seek immediate in-person care from a local provider or go to the nearest emergency room.
To access certain portions or features of the Services, you must register for and establish an account ("Account"). During the registration process, you will be asked to provide certain information, which may include your full name, email address, phone number, and date of birth. You agree that all information you provide to us through the Services will always be accurate, correct, and up-to-date.
You are solely responsible for maintaining the confidentiality of your Account and for any and all activities that occur under your Account. You agree not to share your Account password or permit anyone else to access your Account. You agree to immediately notify us of any unauthorized use of your Account or any other breach of security. We will not be liable for any loss or damage arising from any unauthorized use of your password or your failure to comply with this section.
As part of establishing your Account, you will provide payment information for billing. By providing payment information, you authorize us and our third-party payment processors to charge your designated payment method in accordance with the terms provided at the time you place any order or initiate any subscription, as further described in these Terms of Use.
You may access and use the Services only for lawful purposes. You agree to comply with all applicable federal, state, and local laws, rules, and regulations in connection with your use of the Services. You may not use the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other party's use of the Services. You may not attempt to gain unauthorized access to the Services, or to servers, networks, or data to which the Services may have access.
Without limiting the generality of the foregoing, you agree that you will not:
We reserve the right to terminate your Account or your access to the Services if you violate any of these Terms of Use.
All content included in or made available through the Services, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Clarivia or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. The compilation of all content on the Services is the exclusive property of Clarivia and protected by U.S. and international copyright laws.
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content, software, products, or services obtained from the Services without our express written permission.
When you submit or post content to the Services, such as a photograph, a comment, a question, or a message to a Health Care Provider (collectively, "User Content"), you grant Clarivia a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our operation of the Services. You represent and warrant that you own or have the necessary rights to any User Content you submit and that such User Content does not violate the rights of any third party.
THE SERVICES, AND ALL INFORMATION, SOFTWARE, PRODUCTS, AND OTHER CONTENT INCLUDED IN OR AVAILABLE THROUGH THE SERVICES, ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CLARIVIA DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
CLARIVIA DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVERS THAT MAKE THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CLARIVIA DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICES IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.
The general health and wellness information provided through the Services, including any articles, blog posts, or informational content, is for educational and informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. This information does not constitute medical advice, and you should not rely solely on it for your health care decisions. Always consult with your physician or another qualified health care provider before making decisions related to your health care. Any Health Care Provider accessible through the Services provides advice based on the information you provide. Clarivia does not and cannot guarantee any specific outcome. Health Care Providers engaged through the Services act independently and exercise their own professional judgment.
Clarivia does not practice medicine and does not provide medical or health care services. Clarivia is not a Health Care Provider and is not responsible for any clinical decisions made by a Health Care Provider who uses the Services to provide services to you. Your medical care and the treatment decisions are solely the responsibility of the Health Care Provider.
You acknowledge that the provision of medical services, including Telehealth Consultations, involves inherent risks. By using the Services and any Telehealth Consultation features, you acknowledge that there are risks associated with a telehealth consultation that may not be present in an in-person visit, such as the inability to conduct a physical examination and the possibility of technology failure or connectivity issues.
To the fullest extent permitted by applicable law, by using the Services you voluntarily assume all such risks. You further agree that, to the fullest extent permitted by applicable law, in consideration for your access to and use of the Services, you release Clarivia and its officers, directors, employees, agents, successors, affiliates, and assigns (collectively, the "Released Parties") from any and all claims, causes of action, damages, liabilities, costs, and expenses (including attorneys' fees) arising from or related to your use of the Services, including, without limitation, any injury, illness, death, harm, loss, or damages resulting from Telehealth Consultations or any services provided by Health Care Providers engaged through the Services.
This release does not apply to claims of gross negligence, intentional misconduct, or any other claim that cannot be waived under applicable law. This release also does not apply to claims you may have directly against any Health Care Provider for malpractice, negligence, or other claims related to the medical care they provide. You understand that you may have separate rights against Health Care Providers independent of these Terms of Use.
By using the Services, you consent to receiving electronic communications from us, including email and electronic notices on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may withdraw your consent to receive electronic communications by contacting us, but if you do so, you may not be able to use the Services.
You agree to indemnify, defend, and hold harmless Clarivia and its officers, directors, employees, agents, affiliates, and contractors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorneys' fees) arising from:
This indemnification obligation will survive termination of these Terms of Use and your use of the Services.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLARIVIA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR CONTRACTORS, OR ANY HEALTH CARE PROVIDER ENGAGED THROUGH THE SERVICES, BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICES.
IN NO EVENT SHALL THE TOTAL LIABILITY OF CLARIVIA TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID TO CLARIVIA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO YOUR CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100.00), WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, CLARIVIA'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
The Services may contain links to third-party websites or resources. These links are provided for your convenience only. Clarivia has no control over the contents of those sites or resources, and accepts no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Services, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
Your use of the Services is also governed by our Privacy Policy, which can be found at www.getclarivia.com/privacy or www.getvuret.com/privacy. Our Privacy Policy describes how we collect, use, and disclose information we collect from you. By using the Services, you consent to the collection, use, and disclosure of your information in accordance with our Privacy Policy.
The Services are intended only for persons who are 18 years of age or older, and who are located in the United States. By using the Services, you represent and warrant that you are at least 18 years old and reside in the United States, in a state where the Services are available. If you are under 18 years of age or if any part of these Terms of Use is prohibited by law in the jurisdiction in which you reside, you may not use the Services.
Some portions of the Services may be offered on a subscription basis ("Subscription Services"). When you sign up for Subscription Services, you agree to pay the fees at the rates then in effect. You authorize us to charge your designated payment method on a recurring basis (e.g., monthly, quarterly) at the frequency you select.
Subscription charges will continue until you cancel your subscription. You may cancel your subscription at any time by contacting us or by using your account management tools, if available. Cancellation will be effective at the end of the current billing period. If you cancel before the end of the billing period, you will still have access to the Services until the end of that period, but you will not receive a refund for any portion of the billing period.
We reserve the right to change our fees and billing methods at any time, provided that we give you advance notice of such changes and an opportunity to cancel your Subscription Services before the changes take effect. Continued use of the Subscription Services after a fee or billing change takes effect constitutes your acceptance of the new fees or billing method.
You agree that all charges are final and non-refundable, except as expressly stated otherwise in these Terms of Use or as required by law. Charges for medication that has already been prescribed and sent to the pharmacy, compounded, or shipped are non-refundable.
Clarivia reserves the right at any time to modify, suspend, or discontinue the Services (or any part thereof) with or without notice. Clarivia will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.
Clarivia may revise these Terms of Use from time to time by posting an updated version on the Website. You should check this page periodically for changes. If a revision, in our sole discretion, is material, we may notify you, such as by sending an email to the address associated with your Account or by posting a notice on the Website. Your continued use of the Services after any such change constitutes your acceptance of the new Terms of Use. If you do not agree to the revised Terms of Use, you must stop using the Services.
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.
Any dispute, controversy, or claim arising out of or relating to these Terms of Use, or the breach, termination, enforcement, interpretation, or validity thereof, or your use of the Services, including any claim based on contract, tort, statute, fraud, misrepresentation, or any other legal theory (a "Dispute"), shall be resolved by binding arbitration, except as provided below.
You and Clarivia agree that any and all Disputes will be resolved by binding arbitration. Arbitration replaces the right to go to court, including the right to a jury and to participate in a class action or similar proceeding. In arbitration, a neutral arbitrator or panel of arbitrators reviews the Dispute and makes a decision. Arbitration procedures are simpler and more limited than rules applicable in court. Arbitrator decisions are as enforceable as any court order and are subject to very limited review by a court.
If either you or Clarivia intends to seek arbitration, the party seeking arbitration must first notify the other party of the Dispute in writing at least thirty (30) days in advance of initiating the arbitration. The notice to Clarivia should be sent to the address listed in the "Contact Us" section below.
Arbitration will be administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules (the "AAA Rules"), as modified by these Terms of Use. The AAA Rules and information about arbitration and fees are available online at www.adr.org. If there is a conflict between the AAA Rules and these Terms of Use, these Terms of Use will govern.
The arbitration will be held in the county where you reside or another mutually agreed-upon location, or, at your option, by telephone or video conference. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of these Terms of Use, including but not limited to any claim that all or any part of these Terms of Use is void or voidable.
Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules. If the value of your claim does not exceed $10,000, Clarivia will pay all such fees unless the arbitrator finds the arbitration was frivolous or brought for an improper purpose. Each party will be responsible for its own attorneys' fees and costs unless the arbitrator awards such fees and costs to the prevailing party, to the extent permitted under applicable law and the AAA Rules.
You and Clarivia agree that any proceedings to resolve or litigate any Dispute, whether in arbitration or in court, will be conducted solely on an individual basis, and that neither you nor Clarivia will seek to have any Dispute heard as a class action, a representative action, a collective action, a private attorney-general action, or in any proceeding in which you or Clarivia acts or proposes to act in a representative capacity. You and Clarivia further agree that no arbitration or proceeding will be joined, consolidated, or combined with another arbitration or proceeding without the prior written consent of you, Clarivia, and all parties to any such arbitration or proceeding.
Notwithstanding the foregoing, either party may bring an individual action in small claims court if the claim qualifies for small claims court in the jurisdiction where the claim is filed. In addition, you or Clarivia may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents) without first engaging in arbitration or the informal dispute resolution process described above.
You have the right to opt out of this arbitration provision by sending written notice of your decision to opt out to the address provided in the "Contact Us" section, within thirty (30) days of the date you first access or use the Services or the date of any material change to this arbitration provision. Your notice must include your name, address, and a clear statement that you wish to opt out of this arbitration agreement. If you opt out of this arbitration provision, Clarivia will also not be bound by it.
If any portion of this arbitration provision is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision shall be severed from these Terms of Use; (b) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of this arbitration provision or the parties' ability to compel arbitration of any remaining claims on an individual basis pursuant to this arbitration provision; and (c) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration.
This arbitration provision shall survive the termination of your relationship with Clarivia.
By providing your phone number and/or email address to Clarivia, you expressly consent to receive communications from us via text message (SMS), email, and other electronic means. These communications may include, but are not limited to:
You understand that your consent to receive these communications is not a condition of purchasing any goods or services from us. You may opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us at support@getvuret.com. However, you may not opt out of receiving transactional or relationship messages related to your Account or the Services.
Standard message and data rates may apply to text messages. You are responsible for any charges imposed by your telecommunications provider. Message frequency may vary depending on your use of the Services and your interactions with health care providers.
By providing your phone number to Clarivia, you also consent to Clarivia using your information for third-party advertising purposes, including but not limited to targeted advertising on platforms such as Facebook, Google, and other similar sites. This includes using hashed and de-identified data to create custom audiences for targeted advertising and to exclude existing customers from certain marketing campaigns. You can opt out of receiving marketing emails at any time by following the unsubscribe instructions provided in each email or by contacting us directly at support@getvuret.com.
Clarivia LLC (DBA Vuret), Informational and Promotional Messages, including refill reminders on shortcode. Message and Data Rates May Apply. When you opt-in to the service, Clarivia will send you a message to confirm your signup. Email us at support@getvuret.com. After you send the message "STOP" we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time, and we will start sending messages to you again. Carriers are not liable for delayed or undelivered messages. Message frequency varies.
No waiver by Clarivia of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Clarivia to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
Neither these Terms of Use, nor any Services Content, materials or features of the Services create any partnership, joint venture, employment, or other agency relationship between us and you. You may not enter into any contract on our behalf or bind us in any way.
You agree that any violation, or threatened violation, by you of these Terms of Use constitutes an unlawful and unfair business practice that will cause us irreparable and unquantifiable harm. You also agree that monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to any other remedies we may have at law or in equity.
You may not assign any of your rights under these Terms of Use, and any such attempt will be null and void. Clarivia and its affiliates may, in their individual discretion, transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms of Use if some or all of the business of Clarivia is transferred to another entity by way of merger, sale of its assets, or otherwise.
If you are a California resident, you hereby waive California Civil Code §1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor." This release includes the criminal acts of others.
The heading references herein are for convenience purposes only, and shall not be deemed to limit or affect any of the provisions hereof.
This is the entire agreement between you and Clarivia relating to the subject matter herein and supersedes all previous communications, representations, understandings and agreements, either oral or written, between the parties with respect to said subject matter, excluding any other agreements that you may have entered into with Clarivia.
If you have any questions about these Terms of Use, please contact us at:
Clarivia LLC (DBA Vuret)
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
Email: support@getvuret.com
This section describes additional terms and conditions applicable to receiving prescription treatment through the Clarivia platform (operating as Vuret), offered through Clarivia and the affiliated professional entities that provide services on the platform. The services are designed to provide access to assessment and potential prescription treatment for toenail fungus (onychomycosis) and erectile dysfunction (ED). These services are not intended for use in emergencies or for conditions requiring in-person dermatological procedures, urological procedures, or specialist care beyond the scope of these specific treatments.
The services facilitate telehealth consultations and, if deemed appropriate by a licensed provider, a prescription for compounded topical toenail fungus medication or compounded oral erectile dysfunction medication. Medication costs and physician consultation review fees are typically bundled into the pricing presented during checkout, which may be structured on a per-prescription-fill basis (e.g., monthly or quarterly supply).
In order to receive treatment, you must be evaluated by a licensed health care provider via the platform. This involves completing an online medical assessment (the "Online Visit"). A provider will review your submission (typically the same day) and determine if you are a suitable candidate for treatment based on your health history and the condition presented. If deemed appropriate, the provider will issue a prescription. The service includes ongoing access to messaging with your provider through the secure patient portal for treatment-related questions.
You will have an opportunity to review and agree to the cost of the treatment plan (which typically includes the physician review fee and the cost of the prescribed medication supply for a defined period, e.g., one month or three months) during the checkout process. Clarivia operates on a cash-pay basis only and does not accept insurance. Your payment method will be charged upon submission of your order, though the prescription is contingent on physician approval. If a prescription is not approved, you will typically be refunded according to any specific refund policy presented at checkout, minus any clearly stated consultation review fee if applicable.
If you opt for refills, your treatment may be structured as a recurring service ("Subscription Services" as mentioned in Section 14). Your payment method will be automatically charged before each scheduled refill shipment (e.g., monthly or quarterly) at the price agreed upon during initial purchase, unless prices change (in which case you would typically be notified in advance).
Your prescription will be compounded, filled, and shipped directly to you by our partner pharmacy, ChemistryRX (www.chemistryrx.com), a licensed U.S. compounding pharmacy that is LegitScript certified. The cost of the medication prepared by ChemistryRX, along with standard shipping, is typically included in the overall treatment plan fee you pay to Clarivia.
The medical services, including the telehealth consultation and the decision to issue a prescription, are provided by independent, licensed U.S. physicians affiliated with our partner medical groups, Beluga Health, P.A. and MD Integrations. Once a Beluga Health or MD Integrations physician approves your treatment, the prescription is then securely sent to ChemistryRX for fulfillment.
If your treatment involves recurring charges for refills, you may cancel future shipments and charges at any time before the specified cut-off date prior to your next scheduled shipment. You can typically manage your subscription or request cancellation by contacting customer support via email at support@getvuret.com . Cancellation is typically effective within 1-2 business days. As stated in Section 14, charges for medication that has already been prescribed and sent to the pharmacy, compounded, or shipped are generally non-refundable.
NEITHER CLARIVIA NOR THE AFFILIATED PROFESSIONAL ENTITIES MAKE ANY REPRESENTATIONS, WARRANTIES, OR GUARANTEES REGARDING THE CONTINUED AVAILABILITY OF THIS SPECIFIC TREATMENT PROGRAM OR MEDICATION FORMULATION. THE SERVICE OR FORMULATION MAY BE MODIFIED OR DISCONTINUED AT ANY TIME AT THE SOLE DISCRETION OF CLARIVIA AND/OR THE AFFILIATED PROFESSIONAL ENTITIES. Should the service be discontinued, reasonable efforts will be made to provide advance notice to allow you to seek alternative care.